Engagement Guide

How We Work Together

Project-based work with a defined scope, clear deliverables, and a fixed price — all locked in before work begins.

The Process

From first conversation to delivery

1

Discovery Call

We start with a conversation — typically an hour. You describe the end result you're trying to achieve. We ask questions. By the end, we'll know whether it makes sense to work together.

There is no charge for this call.

2

Proposal

If there's a fit, TServe Labs writes a proposal. It covers:

  • Scope — exactly what we will build or deliver
  • What's out of scope — so there are no misunderstandings later
  • Timeline — a realistic schedule with milestones
  • Price — included in the proposal and locked in when you accept it
3

Contract

Once the proposal is accepted, we sign a straightforward contract. We then sort out any access we need and work begins.

4

Delivery

Work progresses in milestones as defined in the proposal. At each milestone, meaningful functionality has been added and issues addressed — progress is cumulative, building toward the final delivery. The final milestone is the completed project — production-ready and handed off.

5

Support (Optional)

After delivery, ongoing support is available at the hourly rate specified in the proposal.

What you receive

⚙️

Working software

Production-ready, tested, and deployed.

📄

Architecture documentation

Written specs and design decisions so the system is understandable to any future engineer.

🤝

A clean handoff

We walk you through the codebase, the infrastructure, and anything else you need to take ownership.

🛟

Ongoing support (optional)

Available after delivery at an hourly rate specified in the proposal.

Communication

How we work

We prefer asynchronous communication — email and shared documents — with a scheduled sync at each major milestone. If something changes during the project, you hear about it immediately.

To keep things moving, it helps to have:

Simple, fixed-price projects

Project work is fixed-price. The price is included in the proposal and does not change once accepted — unless the scope changes, in which case we flag it before proceeding.

Post-delivery support is optional and billed at an hourly rate, agreed upfront and included in the proposal.

Ready to start?

Reach out and we'll set up a discovery call.